Shipping policy

DOMESTIC SHIPPING POLICY

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated based on weight and displayed at checkout. Delivery time is 1-2 business days, however, delivery delays can occasionally occur. Our working days are Sunday to Friday.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

DAMAGES

HFactorUAE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We may ship outside the UAE, however, the customer shall bear the shipping cost.

RETURN POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.